Everything you get with Twilio
10 powerful features, seamlessly integrated
Sarah Johnson
Acme Corp — VP of Sales
02:34
Click-to-Call
Call any contact directly from their record with one click. Calls are made through your browser using WebRTC.
Power Dialer
Load a list of contacts and auto-dial through them in sequence. Track dispositions and skip contacts on the fly.
SMS & MMS Messaging
Send and receive text messages from contact records. Supports MMS attachments and multi-segment messages up to 1,600 characters.
WhatsApp Business
Send WhatsApp messages using approved templates for business-initiated conversations. Manage active sessions.
Call Recording & Transcription
Automatically record calls with one-click playback. AI transcription with speaker identification and sentiment analysis.
IVR Builder
Build interactive voice menus with a visual drag-and-drop editor. Route callers by keypress, time of day, or business hours.
Voicemail & Missed Call Alerts
Automatic voicemail when calls go unanswered. Missed call badges and real-time alert notifications.
Call Queue & Supervisor Dashboard
Queue inbound calls for the next available rep. Supervisors can monitor, whisper, or barge into live calls.
Screen Pop
When an inbound call arrives, a popup shows the caller's contact info, recent activities, and open opportunities.
Call Analytics
Dashboard widgets with call volume trends, disposition breakdown, busiest hours heatmap, and rep leaderboard.
Setup in minutes
Bring your own API key — connect and go
- 1
Go to twilio.com and create a free account (no credit card required for trial).
- 2
Verify your email address and phone number during onboarding.
- 3
From the Twilio Console dashboard, copy your Account SID and Auth Token.
- 4
Navigate to Phone Numbers > Buy a Number and purchase a phone number with Voice and SMS capabilities.
- 5
Return to Coeffection, click Connect on this card, and paste your Account SID, Auth Token, and Twilio phone number.
- 6
Test the connection to verify everything is working.
Bring Your Own API Key
Connect Twilio using your own account and credentials. No middleman, no markup — you maintain full control and ownership of your integration.
Paste your API key from the provider dashboard. Keys are encrypted at rest and never leave your tenant.
Your Keys, Your Control
Credentials never leave your tenant. Encrypted at rest with AES-256.
Zero Markup
Pay the provider directly at their published rates. No Coeffection surcharge.
Enterprise Security
SOC 2 compliant credential storage with automatic key rotation support.
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